bolt, a leading InsurTech focused on distribution, has introduced what it describes as the insurance industry’s first AI-powered distribution platform, giving partners connected access across every line of business.
The launch centres on Connected Distribution, a new operating model designed to bring customer data, workflows and market access together within a single, intelligent system.
bolt says the model marks the next step in agentic enterprise technology for insurance, and is aimed at independent agencies, brokerages, carriers, and consumer and commercial brands looking to cut manual work, speed up operations and retain more business across the full distribution cycle, from prospecting and quoting through to placement, servicing and renewal.
Its new platform aims to close that gap through three connected capabilities. The first, AI-powered customer intelligence, uses conversational AI to engage customers across voice, SMS, chat and email, pulling structured data from these interactions and pairing it with existing customer, risk and account information to build a complete profile from initial enquiry to renewal.
The second, AI-driven workflow execution, allows native workflow AI to convert customer conversations directly into action, handling quoting, routing, servicing, binding and CRM updates without the need to manage separate, disconnected tools.
The third, AI-enabled market access and quoting, connects distribution partners to all lines nationwide via both API-based and non-API carrier workflows, automating carrier interactions and running quoting processes simultaneously to generate more bindable options with less manual input.
bolt says the platform is built on more than $85bn in annual quoted premium and over 5,000 product connections spanning core and speciality lines, and integrates with partners’ existing technology so new capabilities can be adopted quickly.
bolt Head of Product Nga Phan said, “Most AI tools in insurance solve one isolated problem. bolt’s AI is built natively into the platform, so it doesn’t just engage customers conversationally across every channel; it autonomously executes the full distribution lifecycle. With connected access for all lines in one platform, our customers are using AI-powered distribution to expand market access and unlock new growth.”
TRB Insurance Senior Vice President Jorge Garcia said, “Today’s banking customers expect a seamless e-commerce experience: fast and easy to navigate. bolt has helped us bring that same experience to insurance, and we’re now able to deliver a modern digital experience that better matches how customers expect to engage today.”
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