Features

Scanbot launched its mobile scanning technology SDK in 2017 after discovering that insurers were dissatisfied with cumbersome claim filing processes, struggling with poor document quality and were being weighed down by time-consuming and costly document reviewing processes. Now, its mobile document scanning is turning the way insurers handle documents on its head.

Customers have raised the bar on the level of service they expect from their insurance provider. Faced with the industry’s historic reputation of working against the customer, insurers and InsurTechs must raise their customer experience game if they are to come out on top.

What can businesses and advocates do to improve the diversity and inclusion ratio of women in insurance, particular in leadership roles? Novidea recently spoke to three successful women in the industry about their experiences climbing to the top.

By integrating health and wellness propositions into their offering, financial institutions and insurers can address pain points in their services and make their offerings more attractive to consumers. dacadoo’s Manuel Heuer explains how.

It is an exciting time for the Insurance and InsurTech industry. Ahead of the Global InsurTech Summit on April 28, FinTech Global spoke to some notable leaders in the industry on what areas are most exciting, the technologies that are being implemented, and what they would like to see from the industry.

The Latin American InsurTech ecosystem is in its early stages compared to other regions, which means the market opportunities for insurers and InsurTechs are vast. A middle-class population that is demanding more digital services, coupled with global advances in technology, is creating a perfect storm in enabling growth in the region.

Cloud Insurance started life after a string of coincidences. Axel Sjøstedt was studying at university and to help pay the student financing he did some tech consulting on the side.

The insurance sector has changed quite a bit over the past years; however, it is currently undertaking its biggest ever transformation - the shift towards a fully personalised approach towards the consumers, and usage-based insurance (UBI) as a prominent example of that shift.

In digital transformation initiatives, claims experiences have often been neglected due to the fact they are an expense and not a value driver. However, improving customer experience in these processes could be the secret to keeping more clients. One of the companies pioneering this charge is Benekiva.

Digital banking transaction security developer OneSpan has published an eBook which outlines how to find a unique competitive edge with remote processes, blending human and digital experiences with e-signature practices.