Consumer Platforms

Travelers backs Applied’s AI-powered renewal quoting push

Insurance giant Aon rolls out Claims Copilot globally

Aon, the global professional services and insurance brokerage firm, has expanded its Claims Copilot platform across North America, Asia Pacific and several countries in...
insured.io, an InsurTech company specialising in omnichannel customer experience technology for insurers, has launched a new AI-powered virtual claims agent designed to automate the First Notice of Loss (FNOL) process across voice and chat channels.

insured.io rolls out omnichannel Claims AI solution

insured.io, an InsurTech company specialising in omnichannel customer experience technology for insurers, has launched a new AI-powered virtual claims agent designed to automate the...
Insurance DataLab has enhanced its Security Committee-in-a-Box tool by embedding its Insurer Performance Index, helping brokers make more evidence-based insurer placement decisions under increasing regulatory scrutiny.

Brokers gain insurer insights with Insurance DataLab update

Insurance DataLab has enhanced its Security Committee-in-a-Box tool by embedding its Insurer Performance Index, helping brokers make more evidence-based insurer placement decisions under increasing...
Aviva, a leading UK insurer, has announced a significant investment in its Regional Specialty team, including 15 new hires across the UK and enhancements to its digital platform.

Aviva expands Regional Specialty team and digital platform

Aviva, a leading UK insurer, has announced a significant investment in its Regional Specialty team, including 15 new hires across the UK and enhancements...
The global insurance industry is moving quickly into an AI-driven future. Pricing, underwriting, and customer engagement are being reshaped at pace, with many insurers shifting from experimentation to real-world deployment. But beneath this global momentum, the UK market tells a more measured story.

How the rise of AI is impacting UK insurance pricing

The global insurance industry is moving quickly into an AI-driven future. Pricing, underwriting, and customer engagement are being reshaped at pace, with many insurers...
Across EMEA, insurers are investing heavily in insurance pricing and AI. Companies are looking to implement faster decisions, more precise pricing, and the ability to compete in a market defined by volatility and regulation. On the surface, progress looks real. New models are built. Data science teams expand. AI pilots are launched. Platforms are upgraded. Yet when it comes to production, very little changes.

Why insurers are falling behind on pricing platform transformation

Across EMEA, insurers are investing heavily in insurance pricing and AI. Companies are looking to implement faster decisions, more precise pricing, and the ability...
Mehrwerk, a data-driven provider of cashback and lifestyle protection services, and bolttech, a global InsurTech specialising in embedded insurance, have formed a strategic partnership to expand embedded insurance and value-added services across Germany and international markets.

Mehrwerk teams with bolttech to expand embedded services

Mehrwerk, a data-driven provider of cashback and lifestyle protection services, and bolttech, a global InsurTech specialising in embedded insurance, have formed a strategic partnership...
H.W. Kaufman Group has partnered with InsurTech firm Optalitix to scale its London Market operations through its Burns & Wilcox platform.

Kaufman expands London Market capabilities through Optalitix

H.W. Kaufman Group has partnered with InsurTech firm Optalitix to scale its London Market operations through its Burns & Wilcox platform. The collaboration will enable...
Consumer trust in insurance providers is rising across multiple sectors, with car and travel insurance recording the strongest gains.

Insurance trust surges as claims satisfaction hits highest level since 2019

Consumer trust in insurance providers is rising across multiple sectors, with car and travel insurance recording the strongest gains. The improvement comes as claims satisfaction...
Producer licensing is one of those parts of insurance that tends to stay in the background until it starts slowing everything else down. As carriers expand their agent networks, the process of onboarding producers, managing appointments, and maintaining compliance records often still depends on fragmented systems and manual intervention.

Fixing the producer bottleneck in insurance distribution

Producer licensing is one of those parts of insurance that tends to stay in the background until it starts slowing everything else down. As...
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