Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has announced the launch of its prebuilt AI-powered automation solution.
This new offering aims to slash turnaround times and improve onboarding communications for insurance carriers, health plans, and financial services companies.
The introduction of this new product addresses significant inefficiencies in the onboarding processes within group benefits and worksite benefits sectors. According to Ushur, the current methods are riddled with friction, being overly manual and inefficient.
The newly launched product is designed to digitise and automate the onboarding journey for employer groups. It utilises Ushur’s proprietary channels and pre-built digital experience templates to ensure continuous clarity and alignment throughout the process.
This AI-powered solution engages with brokers and group customers, providing proactive outreach, coordination, and management.
Ushur’s solution features include proactive outreach to collect necessary onboarding data and regularly check progress, coordination to assist with broker and employer group communications, and automated document processing and data upload to core carrier systems.
These capabilities help in improving engagement and streamlining onboarding processes.
Additionally, these AI-powered automation solutions have been field-tested by some of the largest carriers in the business, proving their effectiveness in real-world scenarios.
Yvonne Daugherty, Global Head of Industries for Ushur, remarked, “In group benefits and worksite benefits, there is a big opportunity to enhance and expedite the process of onboarding of employer groups. The current process is friction-filled, manual and inefficient. With Ushur’s new AI-first automated solution for multichannel communications, document processing and information gathering, carriers, group benefit administrators and benefits brokers all experience substantial improvement in the onboarding journeys while realizing operational efficiencies across the board.”
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